Your hands are full.
The phone still rings.
You can’t take a call with both hands on a job — so the customer rings the next trade on the list. fonea answers every call, books the job, captures emergencies, and texts you the details — so a ringing phone stops costing you work.
What is fonea for trades?
fonea is an AI phone assistant that answers calls for tradespeople 24/7 while you’re on a job, captures the work, books appointments, flags emergencies, and sends you a summary — GDPR-compliant.
The hands-busy problem
Why tradespeople lose work on the phone
You can’t answer with both hands on a job
Under a sink, up a ladder, mid-wiring — you physically can’t pick up. A UK survey found 34% of tradespeople believe they’ve lost work simply because they couldn’t answer the phone (Fix Radio, 2022).
34% have lost work to a missed call
Customers don’t leave a message — they call the next trade
Most callers who hit voicemail don’t wait; they ring the next plumber or electrician on the search results. The job you missed becomes someone else’s invoice.
First to answer wins the job
Calling back in the evening is too late
By the time you’re off the tools and returning calls, half the enquiries have booked elsewhere — and you’re doing admin instead of resting.
Lost jobs + lost evenings
What changes
How fonea works for your trade
Every call answered while you work
Stay on the job. fonea picks up, sounds professional, and captures the enquiry — no voicemail, no lost customer.
Jobs booked and triaged
It takes the job type, address, urgency and contact details, books a slot or quote visit into your calendar, and structures it so you can plan your day.
Emergencies flagged instantly
A burst pipe or a power fault is flagged and pushed to you immediately — so urgent, high-value jobs reach you first.
Summary straight to your phone
After every call you get a text or email: who called, what they need, where, and how urgent — ready to action when you down tools.
Live in days
How we set fonea up for your trade
Your services & areas
We configure what you do (and don’t), the areas you cover, your rates or call-out approach, and the questions to ask for each job type.
Emergency & callback rules
Define what counts as an emergency and when to text you immediately versus capture a callback for normal jobs.
Calendar & connect your number
Connect Google Calendar or Microsoft 365 for bookings and forward your existing mobile or business number — no number change.
Test call & go-live
You ring your own number, test a quote request and an emergency, and go live. From then on, no job-winning call rings out.
Typical call scenarios
How fonea handles trade calls in practice
Emergency — burst pipe
An emergency captured and pushed to you instantly — the high-value job you’d otherwise have missed.
Quote request
A quote enquiry turned into a booked visit instead of a voicemail nobody returns.
Existing-customer follow-up
Follow-ups logged and prioritised without interrupting the job you’re on.
Reliable and compliant
Why fonea is the right partner for trades
Always on, never off sick
Evenings, weekends, mid-job — every caller gets a professional answer, so no enquiry slips through.
GDPR-compliant
Customer details are handled under the UK and EU GDPR, with a data processing agreement, encryption, and configurable retention.
Transparent AI disclosure
Callers are told at the start that a digital assistant is taking the call — clear and built in.
No number change, no lock-in
Keep your existing number, go live in days, and cancel any time — there’s a 30-day money-back guarantee.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What tradespeople ask before using fonea
Will it sound professional to my customers?
Yes — fonea greets callers politely, answers in natural language, and takes their details. For most callers, an instant, helpful answer beats a busy tone or voicemail every time.
How do I get the details while I’m on a job?
After each call you get a text or email summary — who called, what they need, the address and how urgent — so you can action it when you down tools, or get an immediate alert for emergencies.
Can it tell an emergency from a routine job?
Yes. You define what counts as an emergency (e.g. burst pipe, power fault) and fonea flags and pushes those to you immediately, while routine jobs are booked or captured as callbacks.
Do I have to change my number?
No — you forward your existing mobile or business number to fonea. Set-up takes minutes.
Which languages does it handle?
English, Spanish, French, German and Italian on one number — useful if you serve international or tourist-area customers.
Ready to stop losing jobs to a ringing phone?
30-day money-back guarantee. Live in days. No minimum term, no number change.
Get started