You’re mid-colour.
The phone keeps ringing.
You can’t stop a treatment to take a booking — so the call rings out and the client books elsewhere. fonea answers every call, books and reschedules appointments, sends reminders to cut no-shows, and fills the diary even after you’ve locked up.
What is fonea for salons?
fonea is an AI phone assistant that answers salon calls 24/7, books and reschedules appointments by service, sends reminders to reduce no-shows, and fills cancelled slots — GDPR-compliant.
The chair-time problem
Why salons lose bookings and revenue on the phone
You can’t answer mid-treatment
Hands in a client’s hair, doing a treatment, at the basin — you can’t stop to take a call. The phone rings out, and a would-be client books with the salon down the road.
Calls peak during appointments
No-shows leave chairs empty
Industry data puts no-shows at roughly 7% of monthly revenue for the average UK salon — empty chairs that can’t be re-sold once the slot has passed (Whito, 2026).
~7% of revenue lost to no-shows
Bookings happen after hours
Clients plan appointments in the evening and at weekends — often when you’re closed. Without someone to answer, those bookings go to whoever picks up.
Lost out-of-hours bookings
What changes
How fonea works for your salon
Every call answered, hands-free
Stay with your client. fonea picks up, books the appointment, answers the question — no ringing out, no lost booking.
Bookings by service & stylist
It books the right service with the right duration (cut, colour, treatment, mani-pedi) with the preferred stylist, straight into your calendar — and handles reschedules.
Fewer no-shows
Automated reminders confirm or rebook ahead of the appointment — and the evidence is strong that reminders cut no-shows substantially. Freed slots are offered to waiting clients.
Fills the diary 24/7
Evenings, weekends, closed days — fonea keeps taking bookings, so your diary fills while you rest.
Live in days
How we set fonea up for your salon
Services, durations & stylists
We configure your service menu and durations, your team, and your booking rules (deposits, cancellation windows) so bookings are accurate.
Connect your booking system
Integrate your calendar or salon-booking software so appointments land directly, with no double-bookings.
Reminders & escalation
Set the reminder timing and when to pass a call to you (e.g. complex colour consultations or complaints).
Test call & go-live
You test a booking, a reschedule and a price question, then go live. From then on, no booking call rings out.
Typical call scenarios
How fonea handles salon calls in practice
Booking while you’re with a client
A booking taken with the right service length and stylist, without you stopping a treatment.
Reschedule
A reschedule handled instantly, and the freed slot opened up for another client.
Price / service question
A common question answered consistently and turned into a booking.
Reliable and compliant
Why fonea is the right partner for salons
Always answering, even when you’re booked solid
Mid-treatment, after hours, on your day off — every caller gets a warm, professional answer and a booking.
GDPR-compliant
Client details are handled under the UK and EU GDPR, with a data processing agreement, encryption, and configurable retention.
Transparent AI disclosure
Callers are told at the start that a digital assistant is taking the call — clear and built in.
No number change, no lock-in
Keep your number, go live in days, and cancel any time — with a 30-day money-back guarantee.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What salons ask before using fonea
Can it book the right service with the right stylist?
Yes — it books by service and duration with the requested team member, straight into your calendar, and handles reschedules and cancellations.
Will it actually reduce no-shows?
Automated reminders are well-evidenced at cutting no-shows; fonea confirms or rebooks ahead of the appointment and reopens freed slots to other clients.
Does it integrate with my salon software?
It books via calendar interfaces and common booking tools so appointments land directly, with no double-bookings. We confirm the setup in the kick-off call.
Do I have to change my number?
No — you forward your existing number to fonea. Set-up takes minutes.
Which languages does it handle?
English, Spanish, French, German and Italian on one number — useful in tourist areas and for international clients.
Ready to fill the diary and stop losing bookings?
30-day money-back guarantee. Live in days. No minimum term, no number change.
Get started