The AI receptionist that
answers every call.
Day, night, lunch break, bank holiday: fonea picks up in seconds, speaks the caller’s language, books appointments straight into your calendar, and transfers urgent calls to you. Keep your number, set it up in hours — not weeks.
What is an AI receptionist?
An AI receptionist is software that answers your business phone with a natural voice: it greets callers, answers common questions, books appointments in your calendar, and transfers urgent calls to a human — 24 hours a day.
The cost of not picking up
Missed calls are missed customers
Callers don’t leave voicemails — they call the next result
A new customer who reaches voicemail or a busy tone rarely tries again. They go back to the search results and call your competitor. The enquiry you never heard about is the most expensive kind of missed call.
A missed first call rarely comes back
Your busiest hours are your least reachable hours
Calls peak exactly when you are with customers, on site, or in treatment. Hiring someone just to cover the phone costs more than most small businesses can justify — so the phone keeps losing.
Peak demand = peak unavailability
After 5 pm, the phone goes dark
Evenings and weekends are when many customers finally have time to call. A phone that only works office hours quietly filters out a large share of your demand.
Evenings and weekends go unanswered
What changes
What fonea does for your business
100% answer rate, around the clock
No queue, no busy tone, no voicemail. Every caller is greeted by name of your business within seconds — at 8 am, at lunch, at midnight.
Answers in the caller’s language
fonea detects the caller’s language and replies naturally in English, Spanish, French, German, or Italian — a built-in advantage for businesses with international customers.
Books appointments directly
Connected to Google Calendar or Microsoft 365, fonea sees free slots in real time and books while the customer is still on the line. No call-backs, no double-bookings.
Transfers what matters, logs the rest
Urgent calls are transferred to your mobile instantly. Everything else arrives as a structured summary by email or text — caller, concern, callback number.
Live in hours
How it works — keep your number
Keep your existing number
No porting, no new number, no contract changes with your phone provider. Your published number stays exactly as it is.
Divert calls to fonea
Set call forwarding on your existing line — always, when busy, or when unanswered. You decide when the AI receptionist picks up. Reversible in seconds.
fonea answers, books, transfers
The assistant greets callers with your business name, answers your most common questions, books appointments, and transfers urgent calls to you.
You get the summary
After every call you receive a structured summary: who called, what they wanted, what was booked or promised. Nothing falls through the cracks.
Typical call scenarios
How fonea handles real calls
New customer wants an appointment
Booked in one call, written straight into your calendar, confirmation sent. No call-back loop.
Question outside opening hours
A routine question answered at 9 pm — and turned into a booking instead of a lost enquiry.
Urgent call that needs a human
fonea escalates instead of gatekeeping: urgent callers reach you, everything else is captured cleanly.
GDPR and data protection
Compliant by design, not by afterthought
UK GDPR & EU GDPR compliant
Calls are processed lawfully with a data processing agreement, encryption in transit and at rest, and configurable retention periods. You stay in control of your customers’ data.
European infrastructure
AI processing runs on European infrastructure; persistent data is stored in Switzerland, a jurisdiction with an EU adequacy decision. No data detours through opaque third countries.
Transparent AI disclosure
Every caller is told at the start of the call that they are speaking with a digital assistant. The disclosure cannot be switched off — transparency is built in.
No voice profiles, no biometrics
fonea does not build voiceprints. Calls are transcribed in real time and the audio discarded; transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Custom SLA
Frequently asked
AI receptionist — your questions answered
How much does an AI receptionist cost?
fonea starts at £90 per month and includes 120 minutes of call time. There is no per-call fee, no setup fee, and no minimum term — you can cancel monthly. For comparison: a part-time human receptionist typically costs well over £1,000 per month in wages alone, and traditional answering services typically bill per call on top of a base fee. Every plan includes a 30-day money-back guarantee.
Is it GDPR compliant?
Yes. fonea operates under the UK GDPR and EU GDPR with a data processing agreement, encryption in transit and at rest, and configurable retention windows. AI processing runs on European infrastructure, callers are informed at the start of every call that they are speaking with a digital assistant, and no voice profiles are created.
Do I keep my phone number?
Yes. fonea works through standard call forwarding on your existing line — always, only when busy, or only when you don’t pick up. Your published number never changes, there is no porting, and you can switch the forwarding off at any time.
Which languages does the AI receptionist speak?
English, Spanish, French, German, and Italian. fonea detects the language the caller speaks and answers naturally in it — without the caller pressing any buttons. For businesses with international customers this turns a language barrier into a service advantage.
What happens when the AI can’t answer a question?
fonea never improvises an answer it doesn’t have. It either transfers the call to you — instantly for anything you define as urgent — or takes a structured message with the caller’s name, number, and concern, and sends it to you by email or text so your team can call back with full context.
How long does setup take?
Hours, not weeks. You describe your business, opening hours, and most common questions; connect your calendar if you want direct booking; set up call forwarding; and make a test call. Most businesses go live the same day they sign up.
Further reading
What Is an AI Phone Assistant? The Complete Guide for Businesses
What an AI phone assistant is, how it works, what it costs, and how it helps businesses stop losing customers to missed calls — in plain language.
How Much Do Missed Calls Cost Your Business? (With Calculator)
What every missed call really costs you. The maths, step by step, with a worked example and a simple calculator for your own business.
AI Receptionist vs Answering Service: Which Is Right for You?
AI receptionist, human answering service, or in-house reception? An honest, vendor-neutral comparison of cost, availability, and fit.
Stop losing calls. Start today.
Live in hours, keep your number, cancel monthly. 30-day money-back guarantee.
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