A buyer calls about a listing.
You're at a viewing.
In property, speed wins — the first agent to respond usually gets the lead. But you’re out at viewings and valuations when the calls come in. fonea answers every call, qualifies the lead, books viewings, and routes tenant and maintenance calls — instantly.
What is fonea for estate agents?
fonea is an AI phone assistant that answers estate-agency calls 24/7, qualifies buyer and tenant enquiries, books viewings, and routes maintenance and management calls — GDPR-compliant.
The speed-to-lead problem
Why estate agents lose leads on the phone
Property leads decay in minutes
Lead-response research is blunt: contacting a lead within 5 minutes makes you ~100x more likely to qualify it than waiting 30 minutes, and the first hour beats the next by 7x (HBR/MIT, 2011). A buyer who can’t reach you simply calls the next agent on the portal.
First responder wins the lead
You’re out when the calls come in
Viewings, valuations, and being on the road mean the phone rings when no one’s at the desk. Evenings and weekends — prime buyer time — often hit voicemail entirely.
Calls peak when you’re out
Tenant and maintenance calls drown out new business
Property managers field repairs, referencing and admin calls all day, so new-instruction and viewing enquiries get buried — and lost.
New business buried under admin
What changes
How fonea works for your agency
Respond first, every time
fonea answers instantly, 24/7, so you’re the first agent the buyer or vendor actually speaks to — the response-speed advantage, automated.
Leads qualified on the call
It captures budget, the property or area of interest, buy/rent/sell intent and contact details, so a qualified lead lands with the right negotiator.
Viewings booked automatically
fonea checks availability and books viewings and valuations straight into your calendar — no phone tag.
Tenant & maintenance routed
Repair reports, referencing and management queries are captured and routed (or escalated for emergencies), keeping new business clear.
Live in days
How we set fonea up for your agency
Listings, areas & lead questions
We configure your patches, sales vs lettings, and the questions to qualify a lead (budget, timeline, buy/rent/sell, property of interest).
Routing & emergency rules
Define who gets which lead, and what counts as an urgent maintenance issue that needs an immediate transfer.
Calendar & connect your number
Connect Google Calendar or Microsoft 365 for viewings and forward your existing number — no number change.
Test call & go-live
You run a buyer enquiry, a viewing booking and a maintenance call, then go live. From then on, no lead waits.
Typical call scenarios
How fonea handles property calls in practice
Buyer enquiry on a listing
A portal lead qualified and a viewing booked in one call — before the buyer rings the next agent.
Vendor valuation request
A high-value vendor lead captured and booked, not lost to voicemail.
Tenant maintenance call
Management calls captured and routed, keeping new-business lines clear.
Compliant and reliable
Why fonea is the right partner for estate agents
Respond first, automatically
The speed-to-lead advantage every agent knows about — delivered 24/7 without you being at the desk.
GDPR-compliant
Buyer, vendor and tenant data is handled under the UK and EU GDPR, with a data processing agreement, encryption, and configurable retention.
Transparent AI disclosure
Callers are told at the start that a digital assistant is taking the call — clear and built in.
No number change, no lock-in
Keep your number, go live in days, and cancel any time — with a 30-day money-back guarantee.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What agents ask before using fonea
Can it qualify leads, not just take messages?
Yes — it captures budget, intent (buy/rent/sell), the property or area, timeline and contact details, so a qualified lead reaches the right negotiator, not just a name and number.
Will it book viewings into our calendar?
Yes, via Google Calendar or Microsoft 365 — it checks availability and books viewings and valuations directly, with no double-bookings.
Can it handle tenant and maintenance calls separately?
Yes. You set the routing: management and maintenance calls are captured and routed (with emergency escalation), keeping new-business enquiries clear.
Is it GDPR-compliant?
Yes — data is processed under the UK and EU GDPR with a data processing agreement, encryption and configurable retention.
Which languages does it handle?
English, Spanish, French, German and Italian on one number — valuable for international buyers and coastal/tourist markets.
Ready to respond first to every lead?
30-day money-back guarantee. Live in days. No minimum term, no number change.
Get started