The phone rings at 8pm.
Your team is in the weeds.
Mid-service, nobody can stop to take a booking — so the call rings out and the table goes to the restaurant down the street. fonea answers every call, takes reservations in the caller’s language, handles the FAQs (hours, menu, allergens, parking), and routes the rest.
What is fonea for restaurants?
fonea is an AI phone assistant that answers restaurant calls 24/7, takes and changes reservations, answers common questions (hours, menu, allergens), and does it in the caller’s language — GDPR-compliant.
The service-hours problem
Why restaurants lose bookings on the phone
Calls peak exactly when you can’t answer
The busiest booking calls come during service, when every member of staff is on the floor or in the kitchen. The phone rings out, and a would-be table books somewhere else.
Peak calls = peak service
Tourists and international guests can’t always get through
In tourist areas a large share of calls come in English, German, French or other languages your team may not cover at every shift — so those guests are lost before they arrive.
Language = lost cover
Out-of-hours and no-shows cost covers
People plan dinners in the evening and at weekends, often when you’re closed — and unconfirmed bookings turn into empty tables. Both are recoverable.
Empty tables = lost margin
What changes
How fonea works for your restaurant
Every call answered, even mid-rush
Your team stays on the floor. fonea takes the booking, answers the question, or captures the request — no ringing out, no lost tables.
Reservations taken and changed
fonea takes party size, date, time and special requests, books into your system or calendar, and handles changes and cancellations.
In the guest’s language
It detects whether the caller is speaking English, Spanish, French, German or Italian and replies in kind — ideal for tourist-facing venues.
FAQs handled automatically
Opening hours, location and parking, set menus, allergens and dietary options, private-hire questions — answered consistently, every time.
Live in days
How we set fonea up for your venue
Menu, hours & booking rules
We configure your hours, capacity, set menus, allergen info and booking rules (party sizes, deposits if any), so answers are accurate.
Connect your booking system
Integrate your calendar or booking tool so reservations land directly, with no double-bookings.
Languages & escalation
Confirm the languages to handle and when to pass a call to a manager (e.g. large private events).
Test call & go-live
You test a booking, a change and an allergen question, then go live. From then on, no booking call rings out.
Typical call scenarios
How fonea handles restaurant calls in practice
Booking during service
A booking taken mid-rush without a single staff member leaving the floor.
International guest
fonea detects the language and replies in it — the guest is served, not lost to a language barrier.
Allergen / menu question
Common questions answered consistently, and turned into a booking where it makes sense.
GDPR and reliability
Why fonea is the right partner for hospitality
GDPR-compliant by design
Guest contact details are handled under the EU and UK GDPR, with a data processing agreement, encryption, and configurable retention.
Always available, never flustered
No sick days, no off-nights, no “we’re too busy to take the call.” Every caller gets the same calm, correct answer.
Transparent AI disclosure
Callers are told at the start that a digital assistant is taking the call — clear and built in.
Your team back on the floor
Staff stop running to the phone mid-service. Service quality goes up, and no booking is missed.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What restaurants ask before using fonea
Can it take and change bookings?
Yes. fonea takes party size, date, time and special requests, books into your system or calendar, and handles changes and cancellations. You set the rules (party sizes, deposits, cut-off times).
Does it really handle other languages?
Yes — it detects the caller’s language (English, Spanish, French, German, Italian) and replies in it, on the same number. Ideal for tourist-facing venues.
Can it answer allergen and menu questions?
It answers the questions you configure — set menus, allergens, dietary options, hours, parking — and flags special requirements on the booking. It won’t improvise medical or allergen guarantees beyond what you set.
What about big group or private-event enquiries?
You can route those to a manager: fonea captures the details and either transfers or logs a prioritised callback.
Is it GDPR-compliant?
Yes — guest data is processed under the EU and UK GDPR with a data processing agreement, encryption and configurable retention.
Ready to stop losing tables to a ringing phone?
30-day money-back guarantee. Live in days. No minimum term, no number change.
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