Customer service that
doesn’t depend on who picks up.
Most calls to your business are the same questions on repeat: opening hours, prices, appointments, order status. fonea resolves them in seconds with a natural voice, manages bookings in your calendar, and escalates to your team only what truly needs a human — as good at 9 pm as at 9 am.
What is AI customer service over the phone?
AI customer service over the phone uses voice agents that answer your business line: they resolve frequent questions, manage appointments, and escalate urgent calls to your team — with the same quality at any hour, every day.
First-level support eats your team
The same questions, every day, at the hours you can’t cover
Frequent questions block the real work
“What time do you close?”, “How much is it?”, “Can I move my appointment?”. Each takes a minute to answer — but they arrive by the dozen and always interrupt. Your team spends the day picking up the phone instead of serving the customers in front of them.
One-minute questions, all-day interruptions
Quality depends on the hour and the day
At 9 am with a fresh team, service is excellent; at 7:30 pm after a full day, it’s something else — and at 9 pm it simply doesn’t exist. Customers don’t see your shift plan. They only remember how their call was handled.
Customers judge your worst call, not your best
International customers are lost to the language barrier
Hotels, holiday rentals, online shops selling abroad: a growing share of calls arrives in another language. If whoever picks up can’t answer it, the enquiry dies there — and the review gets written about someone else.
A foreign-language call rarely gets a second chance
What changes
A first level of support that never has a bad day
Resolves the frequent stuff instantly
Opening hours, prices, conditions, appointment status: fonea answers with your information, in a natural voice, with no hold music. One-minute questions stop costing your team’s day.
As good at 9 pm as at 9 am
The same patience, tone, and accuracy on call one and call one hundred — in peak season, in August, on bank holidays. Service quality stops depending on the shift.
Serves your international customers
fonea detects the caller’s language and replies naturally in English, Spanish, French, German, or Italian. For tourism and e-commerce, every answered foreign-language call is a sale that used to be lost.
Escalates what matters to your team
Serious complaints, emergencies, cases needing human judgement: transferred instantly. Everything else arrives as a structured summary by email or text — your team steps in only where it adds value.
Live in hours
How to automate your phone support — keeping your number
Keep your support number
The number your customers already know stays the same. No porting, no new line, nobody to notify about a change.
Switch on call forwarding
Standard forwarding on your current line: always, when busy, or when unanswered. You can start by covering only overflow and out-of-hours. Reversible in seconds.
Load your answers and your rules
Your FAQs with your own answers, your calendar for appointments, and which cases go straight to a human. fonea answers with your information, not generic filler.
Your team gets only the filtered calls
Urgent cases ring the right person’s mobile; the rest arrives resolved or summarised: who called, what they needed, what was answered or booked. Nothing lost, nobody burnt out.
Typical call scenarios
What AI customer service sounds like
Frequent question, answered without a queue
The most-repeated question of the day, resolved in thirty seconds — and turned into a confirmed appointment.
Appointment change at 9:30 pm
Handled out of hours, calendar updated on the spot. No empty slot tomorrow, no callback owed.
Foreign guest calling in another language
fonea answers in the caller’s language, flags the case as urgent, and escalates it with full details. The guest feels looked after; your review is safe.
GDPR and data protection
Automation without giving up compliance
GDPR compliant
Your customers’ calls are processed lawfully with a data processing agreement, encryption in transit and at rest, and configurable retention periods. Automating support doesn’t mean surrendering control of the data.
European infrastructure
AI processing runs on European infrastructure; persistent data is stored in Switzerland, a jurisdiction with an EU adequacy decision. No data detours through opaque third countries.
Transparent AI disclosure
Every customer is told at the start of the call that they are speaking with a digital assistant — the transparency the EU AI Act (Article 50, applying from 2 August 2026) requires. The disclosure cannot be switched off.
No voice profiles, no biometrics
fonea does not build voiceprints of your customers. Audio is transcribed in real time and discarded; transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- EN, ES, FR, DE, IT
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Custom SLA
Frequently asked
AI customer service — what you should know
What can the AI resolve without passing the call to my team?
The whole first level: opening hours, prices, conditions, directions, FAQs with your own answers, and complete appointment handling — booking, rescheduling, and cancelling directly in Google Calendar or Microsoft 365. Serious complaints, emergencies, and any case you define are transferred instantly to a person on your team.
Does it replace my customer service team?
It unburdens them, it doesn’t replace them. fonea absorbs the repetitive calls and the out-of-hours traffic, and escalates the cases that need human judgement — with the context already gathered: who is calling, what they need, what they’ve been told. Your people spend their time on the customers who truly need them.
Do customers know they’re talking to an AI?
Yes, always. At the start of every call, callers are informed they are speaking with a digital assistant, and the disclosure cannot be switched off. That is the transparency the EU AI Act requires (Article 50, applying from 2 August 2026) — and the transparency your customers deserve.
Which languages does it support?
English, Spanish, French, German, and Italian, with automatic detection: the customer speaks and fonea answers in their language — no menus, no button-pressing. For hotels, holiday rentals, e-commerce, and any business with international customers, that is native-quality service in five languages for the price of one line.
How much does it cost, and is there a minimum term?
From €90 per month with 120 minutes of call time included. No setup fee, no per-call charges, no minimum term — cancel monthly. Every plan includes a 30-day money-back guarantee: if it doesn’t fit your business, you get your money back.
How long does it take to go live?
Hours, not weeks. Load your FAQs with your own answers, connect your calendar if you manage appointments, define what gets escalated to a human, and switch on call forwarding on your existing line. Most businesses have their first level automated the same day they sign up.
Further reading
How to Automate Customer Service Calls in a Small Business
A practical guide to automating customer service calls in a small business: what to automate first, what to keep human, and how to measure the results.
How AI Answers Business Calls, Step by Step
How AI answers business calls, step by step: speech-to-text, language models, sub-second latency, bookings, transfers, summaries — and where it still fails.
What Is an AI Voice Agent?
An AI voice agent is software that holds a natural spoken conversation on the phone — answering, understanding and acting. Here’s how it works.
Your best service, on every call.
Live in hours, keep your number, cancel monthly. 30-day money-back guarantee.
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