A new client calls.
You're in a hearing.
High-value clients rarely leave a voicemail — they call the next firm on the list. fonea answers every call, runs a structured intake, books consultations, and routes urgent matters to the right fee-earner — without ever giving legal advice.
What is fonea for law firms?
fonea is an AI phone assistant that answers calls for law firms 24/7, qualifies new-client enquiries with a structured intake, books consultations, and routes matters to the right person — GDPR-compliant, and it never gives legal advice.
The intake bottleneck
Why law firms lose high-value clients on the phone
Fee-earners can’t answer in hearings or meetings
The people who could qualify a new matter are exactly the people who can’t pick up — in court, in client meetings, in depositions. The enquiry goes to voicemail, and a prospective client with an urgent legal problem does not wait.
Most new-client calls go unanswered live
One missed enquiry can be a five-figure matter
A single new instruction can be worth thousands in fees. Yet new clients rarely leave a message — they call the next firm. Every missed call is a potential matter handed to a competitor.
First responder wins
Reception time is expensive and inconsistent
Paralegals and assistants are pulled off billable or case work to triage the phone, and out-of-hours calls hit voicemail entirely. The result is lost matters and stressed staff.
Phone vs case work
What changes
How fonea works for your firm
Every enquiry answered
Daytime, evenings, weekends — every caller reaches a professional, on-brand assistant that takes their details instead of a voicemail beep.
Structured client intake
fonea captures the caller’s name, contact details, matter type and a short description in a consistent format, so a qualified summary lands with the right fee-earner.
Consultations booked automatically
It sees availability and books initial consultations directly into your calendar, with conflict-of-interest questions handled per your script.
Confidentiality respected
fonea collects facts to route and book — it never advises, never opines on the merits, and escalates sensitive matters to a human per your rules.
Live in days
How we set fonea up for your firm
Practice areas & intake script
We map your practice areas and the questions to ask for each (matter type, urgency, opposing party for conflict checks) so intake is consistent and useful.
Routing & escalation rules
Define which matters go to which fee-earner, what counts as urgent, and when to transfer to a human immediately versus capture a callback.
Calendar & connect your number
Connect Google Calendar or Microsoft 365 for consultation booking, and forward your existing number — no number change.
Test call & go-live
You run real scenarios (new instruction, urgent matter, existing-client query) and go live. From then on, no enquiry is lost.
Typical call scenarios
How fonea handles legal calls in practice
New-client enquiry
A qualified intake in one call — no voicemail, no lost instruction. fonea gathers facts and books; it gives no legal advice.
Urgent matter out of hours
Keywords trigger instant transfer to the on-call fee-earner. No queue, no voicemail for time-critical matters.
Existing-client status query
Routine status calls are logged and routed without interrupting case work; fonea never discloses case details it shouldn’t.
GDPR and confidentiality
Why fonea is the right partner for law firms
GDPR-compliant by design
Client data is handled under the EU and UK GDPR, with a data processing agreement, encryption in transit and at rest, and configurable retention.
It never gives legal advice
fonea is strictly an intake and routing assistant. It collects facts, books, and escalates — it never opines on the merits of a matter.
Transparent AI disclosure
Every caller is told at the start that a digital assistant is in use — clear and non-negotiable.
No voice ID, no biometrics
fonea builds no voice profiles. Calls are transcribed in real time, the audio discarded, and transcripts encrypted with retention you control.
Preise
Transparente Preise
Inklusive
- 120 Minuten KI-Sprechzeit inklusive
- EN, ES, FR, DE, IT
- Kalender-Integration & Termin-Buchungen
- KI-Anrufbeantworter 24/7
- Interaktive KI für Kundenservice
- Email & SMS Benachrichtigungen
- Monatlich kündbar, keine Bindung
Inklusive
- 500 Minuten KI-Sprechzeit
- 3 gleichzeitige Anrufe
- 3 Telefonnummern
- Unbegrenzte Assistenten
- Unbegrenzte Nutzer
Features
- Alles aus Basic
- Ausgehende Anrufe
Inklusive
- Ab 2'000 Minuten
- Individuelle Parallelanrufe
- Individuelle Telefonnummern
- Unbegrenzte Assistenten
- Unbegrenzte Nutzer
Features
- Alles aus Professional
- Individuelle Stimme
- Zero Data Retention
- Individuelle SLA
Frequently asked
What firms ask before using fonea
Does fonea give legal advice?
No — never. fonea runs a structured intake (name, contact, matter type, brief description), books consultations and routes to the right fee-earner. It does not advise on the merits or outcome of any matter.
Can it handle conflict-of-interest questions?
It can ask the questions you define (e.g. opposing party) and capture the answers for your team to run a conflict check before confirming an engagement. The check and decision stay with your firm.
Is it GDPR-compliant for client data?
Yes. Data is processed under the EU and UK GDPR with a data processing agreement, encryption in transit and at rest, and configurable retention. Voice is transcribed in real time and the audio discarded.
What happens with urgent matters?
You define keywords and scenarios that trigger an immediate transfer to your on-call fee-earner or duty solicitor — no queue. Everything else is captured and routed.
Does it work with our calendar and case-management tools?
fonea books consultations via Google Calendar or Microsoft 365, and integrates with common tools via calendar interfaces. We confirm the setup in the kick-off call.
Which languages does it handle?
English, Spanish, French, German and Italian on one number — useful for firms with international clients.
Ready to stop losing instructions to voicemail?
30-day money-back guarantee. Live in days. No minimum term, no number change.
Get started