AI receptionist and call answering service

The AI receptionist that
answers every call.

Weekday lunch hour, Saturday morning, the Fourth of July: fonea picks up in seconds, speaks the caller’s language, books appointments straight onto your calendar, and transfers urgent callers to your cell. Keep the number you already advertise, and go live within 24 hours instead of weeks.

What is an AI receptionist?

An AI receptionist is software that answers your business phone with a natural voice: it greets callers, answers common questions, books appointments on your calendar, and transfers urgent calls to a person, 24 hours a day.

24/7
every call answered: nights, weekends, holidays
6
languages spoken, with English, Spanish, and Catalan on one number
Within 24h
from sign-up to your first answered call
$90
per month, a fraction of what a part-time receptionist costs

The cost of not picking up

Missed calls are missed customers

Callers do not leave voicemails, they call the next result

A new customer who gets voicemail or a busy signal rarely tries a second time. They go back to the map results and call the company under yours. The inquiry you never heard about is the most expensive kind of missed call, because it never even shows up as one.

A missed first call rarely comes back

Your busiest hours are your least reachable hours

Calls peak exactly when you are with a customer, on a job site, or driving between appointments. Hiring somebody just to cover the phone costs more than most small businesses can justify, so the phone keeps losing to the work that pays.

Peak demand lands at peak unavailability

After 5pm, the phone goes dark

Evenings and weekends are when a lot of customers finally have time to call, and when the urgent problems happen. A line that only works business hours quietly filters out a large share of your demand and hands it to whoever answers.

Evenings and weekends go unanswered

What changes

What fonea does that a telephone answering service does not

Every call answered, around the clock

No queue, no busy signal, no voicemail. Every caller is greeted with your business name within seconds, at 8am, at lunch, and at midnight, without waiting behind another company’s caller in a shared call center.

Answers in the caller’s language

fonea detects the language and replies naturally in English, Spanish, German, French, or Italian on the same number. No second line to advertise, no “press 2” menu, and no bilingual staffing premium.

Books appointments while the caller is on the line

Connected to Google Calendar or Microsoft 365, fonea sees open slots in real time and books the appointment before the caller hangs up. No callback loop, no double bookings.

Transfers what matters, logs the rest

Urgent calls are transferred to your cell immediately. Everything else arrives as a structured summary by email or text: caller, what they wanted, callback number, what was agreed.

Live within 24 hours

How it works, and how you keep your number

01

Keep the number you already advertise

No porting, no new number, no contract to renegotiate with your carrier. The number on your truck, your website, and your Google listing stays exactly as it is.

02

Forward your calls to fonea

Standard call forwarding on your existing line: always, when the line is busy, or when nobody picks up. Every US carrier supports it on landlines, VoIP, and cell phones, and it is reversible in seconds.

03

fonea answers, books, transfers

The assistant greets callers with your business name, answers the questions you get every day, books appointments, and puts urgent callers through to you.

04

You get the summary

After every call: who called, what they wanted, what was booked or promised, by email or text. Nothing falls through the cracks while you are on a job.

Typical call scenarios

How fonea handles real calls

New customer wants an appointment

Anrufer
Hi, I found you on Google. Could I get somebody out here next week?
fonea
Of course. I have Tuesday at 10am or Thursday at 2:30pm open. Which works better for you? I’ll take your name, the address, and a cell number for the confirmation text.

Booked on the first call, written straight onto your calendar, confirmation sent. No callback loop, and no chance for them to keep dialing down the list.

Question after you have closed

Anrufer
Evening. Are you open Saturday morning, and do I need to be home for it?
fonea
We are open Saturdays from 9am to 1pm, and yes, somebody needs to be there to let the tech in. Want me to put you down for a Saturday slot while we are talking?

A routine question answered at 9pm and turned into a booking, instead of a voicemail that gets returned two days later.

Urgent call that needs a person

Anrufer
I need to talk to somebody right now. It’s about today’s delivery, something went wrong.
fonea
Understood, that sounds urgent, so I’m transferring you now. If nobody picks up, I’ll take the details and flag it for a priority callback rather than leaving you a voicemail box.

fonea escalates instead of gatekeeping: urgent callers reach a person, and everything else is captured cleanly.

Disclosure, recording, and privacy

What callers are told, and what you control

Callers always know it is a digital assistant

fonea announces itself as a digital assistant at the start of every call, and that disclosure cannot be switched off at any price. Nobody hangs up thinking they talked to your receptionist. fonea also only answers your line: it runs no autodialer, no prerecorded marketing campaigns and no cold-call lists, which is the activity the TCPA is written around.

Call recording is a checkbox you own

Storing call recordings is a setting in your dashboard: a master switch for the business plus a switch on each assistant, so you can record one line and leave another off. Both are on by default and recordings are stored only when both are on. It controls the audio; transcripts and summaries are separate and keep working. US recording consent is state law, and California, Florida, Illinois, Pennsylvania, Washington and others require every party to consent rather than one, so whether that duty reaches your calls is yours to determine.

No voiceprints, no biometric identifiers

fonea does not build a voice profile and does not identify anyone by the sound of their voice. Calls are transcribed and the transcripts encrypted, and no biometric identifier is created at any point. That is a property of the product, not a setting, and it is exactly what Illinois biometric privacy law (BIPA) is written around.

Your callers’ data stays yours

Transcripts are encrypted in transit and at rest and deleted on the schedule you set, so caller details do not pile up indefinitely. Those retention controls are the practical answer when a California resident exercises access or deletion rights under the CCPA and CPRA. AI processing runs on European infrastructure, persistent data is stored in Switzerland, and your calls are never training material for someone else’s model.

Preise

Transparente Preise

Monatlich kündbar, keine Mindestlaufzeit

Basic

Für 1–10 Anrufe pro Tag

€90/Monat
Jetzt starten

Inklusive

  • 120 Minuten KI-Sprechzeit inklusive
  • DE, EN, FR, IT, ES
  • Standard-Kalenderintegration
  • KI-Anrufbeantworter 24/7
  • Interaktive KI für Kundenservice
  • Email & SMS Benachrichtigungen
  • Monatlich kündbar, keine Bindung
  • Keine Setup-Kosten
Add-onMehr Minuten dazubuchbar — gleicher Preis pro Minute wie Ihr Paket.
Beliebt

Professional

Für 10–50 Anrufe pro Tag

€290/Monat
Jetzt starten

Inklusive

  • 500 Minuten KI-Sprechzeit
  • 3 Telefonnummern
  • Unbegrenzte Assistenten
  • Unbegrenzte Nutzer

Features

  • Alles aus Basic
  • Ausgehende Anrufe
  • Keine Setup-Kosten
Add-onMehr Minuten dazubuchbar — gleicher Preis pro Minute wie Ihr Paket.
Add-onIndividuelle Integrationen & Anforderungen — preislich individuell auf Ihr Unternehmen abgestimmt.

Scale

Ab 50 Anrufen pro Tag

ab€590/Monat
Jetzt starten

Inklusive

  • Ab 2'000 Minuten
  • Individuelle Telefonnummern
  • Unbegrenzte Assistenten
  • Unbegrenzte Nutzer

Features

  • Alles aus Professional
  • Individuelle Stimme
  • Individuelle SLA
  • Keine Setup-Kosten
Add-onMehr Minuten dazubuchbar — gleicher Preis pro Minute wie Ihr Paket.
Add-onIndividuelle Integrationen & Anforderungen — preislich individuell auf Ihr Unternehmen abgestimmt.
Add-onKI-TransformationsprojekteIndividuelle Beratungsprojekte für Ihre digitale Transformation — wir richten fonea für Sie ein und automatisieren Kundenservice und Vertrieb mit Voice- und Service-Agenten.

Frequently asked

AI receptionist and call answering service questions

How much does an AI receptionist cost?

fonea is $90 a month and includes 120 minutes of talk time. There is no per-call fee, no setup fee, and no annual contract, and you can cancel monthly. For comparison, a part-time front-desk hire costs well over $2,000 a month in wages alone before you cover evenings, weekends, vacation, and sick days, and a traditional answering service bills per call or per minute on top of a base rate, so your busiest month is also your most expensive one.

What is the difference between an AI receptionist and a telephone answering service?

A telephone answering service puts a shared human on your line to take a message and pass it on, billed per call or per minute. An AI receptionist answers the call itself: it knows your hours, services, and pricing, so it can answer the question, book the appointment on your calendar, or transfer an urgent caller to your cell while they are still on the line. It picks up instantly on every call instead of queueing behind another company’s caller, costs the same at 2am as at 2pm, and bills one flat monthly rate. The trade-off is judgment: fonea handles your everyday calls and transfers the ones you told it to transfer.

Do I keep my phone number?

Yes. fonea works through standard call forwarding on your existing line, which every US carrier supports on landlines, VoIP lines, and cell phones. Forward always, only when the line is busy, or only when nobody picks up. Your advertised number never changes, there is no porting, and you can switch forwarding off again at any time.

Which languages does the AI receptionist speak?

English, Spanish, German, French, and Italian. fonea detects the language the caller is speaking and answers naturally in it, with no button to press and no separate Spanish line to publish. In a market with a large Spanish-speaking customer base that replaces a bilingual answering service on a single number.

What happens when the AI cannot answer a question?

fonea does not improvise an answer it does not have. It either transfers the call to you, instantly for anything you have defined as urgent, or takes a structured message with the caller’s name, number, and concern and sends it by email or text, so you call back with full context instead of a name and a number.

How long does setup take?

Within 24 hours, not weeks. You describe your business, your hours, and the questions you get every day, connect your calendar if you want direct booking, set call forwarding on your line, and make a test call. Most businesses are live the same day they sign up.

Are callers told they are talking to AI, and can I turn call recording off?

Callers are told at the start of every call that they are speaking with a digital assistant, and that disclosure cannot be disabled. Recording is separate and it is your setting: storing call recordings is a checkbox in your dashboard, with a master switch for the business and one per assistant, and recordings are stored only when both are on. Both are on by default, so switching it off is a deliberate click and it applies from the next call. It stops the audio being stored; transcripts and summaries are separate mechanisms and keep working. Recording consent in the US is state law, and California, Florida, Illinois, Pennsylvania, Washington and others require every party on the line to consent rather than just one, so whether that applies to your calls is for you and your counsel to decide. fonea creates no voiceprints or biometric profiles of callers.

Stop losing calls. Start today.

Live within 24 hours, keep your number, $90 a month. Month to month, cancel anytime.

Get started